Privacy Policy

Elm & Echo – Privacy Policy

At Elm & Echo, your privacy matters. We’re committed to protecting your personal data and being transparent about how we collect, use, and safeguard it. By browsing or shopping on our website, you agree to the practices outlined below.

1. Information We Collect

Personal Information
When you place an order or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping addresses

  • Payment details (handled securely via trusted third-party gateways)

Usage Data
Automatically collected as you interact with our website:

  • Pages visited

  • Time spent on site

  • Clicks and navigation behavior

  • Browser and device information

Cookies & Tracking
We use cookies to:

  • Power essential site features

  • Personalize your browsing experience

  • Analyze website traffic and user behavior

You can manage your cookie preferences through your browser settings.

2. How We Use Your Data

We use your information to:

  • Process and deliver your home décor orders efficiently

  • Improve your shopping experience and our website performance

  • Send order updates and respond to customer support queries

  • Share promotional offers, if you’ve opted in

3. Data Security

  • Your information is stored securely

  • Sensitive data (e.g. payment information) is encrypted and processed via PCI-compliant providers

  • We never sell, rent, or misuse your personal data

4. Third-Party Sharing

We only share your information with reliable third-party partners essential to our operations, such as:

  • Payment processors

  • Shipping providers

  • Email services (for order updates and marketing, if opted in)

  • Product review tools

5. Your Rights

You’re in full control of your data. You can:

  • Access or update your personal information

  • Request deletion of your data (subject to legal limitations)

  • Opt out of marketing communications

  • Adjust cookie settings anytime through your browser

6. Communications

Messages sent through our contact forms or email may be securely retained for service quality improvement. Your privacy is fully respected.

7. Policy Updates

We may revise this Privacy Policy periodically. The most up-to-date version will always be available on our website.

8. Contact Us

Have any questions or concerns about how your data is used?
We’re happy to help—please contact us via our Contact Us page.