Return & Refund Policy

Elm & Echo – Return & Refund Policy

At Elm & Echo, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to help you make it right.

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✅ Eligibility for a Refund

You can request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged or defective

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🚫 Non-Refundable Items

We’re unable to accept returns for:

❌ Customized or personalized décor items
❌ Items that have been used or damaged due to misuse
❌ Final sale, clearance, or heavily discounted products

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📝 How to Request a Return

Simply send us a message with the following:

📦 Your order number
🗒 A brief explanation of the issue
📸 Clear photos of the item and its packaging (if applicable)

We’ll guide you through the next steps of the return process.

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🔄 Return & Refund Process

Review & Approval
Our team will assess your request and may ask for additional details.

Return Instructions
If approved, we’ll send you return instructions and the return address.
📦 Return shipping is the customer’s responsibility—unless the item is incorrect or faulty.

Refund Processing
Once your return is received and approved, we’ll refund your original payment method.
⏳ Refunds typically take 5–7 business days, depending on your payment provider.

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📌 Important Notes

• Returned items must be unused and in their original packaging

• Shipping costs are non-refundable (unless the issue was caused by us)

• Returns that do not meet policy terms may be declined

• Excessive or suspicious refund requests may result in account review

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💬 Need Help?

We’re here to assist.
Reach out anytime through our Contact Us page with questions about returns or product concerns.