Terms & Conditions

Elm & Echo – Terms & Conditions

Welcome to Elm & Echo. By browsing or purchasing from our website, you agree to the following Terms & Conditions. Please review them carefully before placing an order.

1. Definitions

  • Cooling-off Period: You may cancel your order within 14 days without providing a reason.

  • Consumer: A person purchasing products for personal (non-business) use.

  • Distance Contract: A purchase agreement made online or remotely.

  • Durable Medium: A way to store information unchanged (e.g., email).

  • Right of Withdrawal: Your legal right to cancel your purchase within 14 days of receiving the goods.

2. Applicability

These Terms apply to all orders placed through the Elm & Echo website. By placing an order, you accept these Terms. If any part conflicts with local consumer laws, the more protective version applies.

3. Company Information

  • Business Name: BLACKFRONT LIMITED

  • Registered Address: RM 01, 26TH FLOOR, WORKING
    VIEW COMM BUILDING, 21 YIU
    WAH STREET, CAUSEWAY BAY
    HONG KONG

  • Registration Number: 76956807

4. Our Offer

We commit to:

  • Providing accurate product descriptions and clear imagery

  • Transparent pricing, including any applicable taxes and shipping fees

  • Availability-based offers that may change or be withdrawn at any time

5. Order Process

  • A contract is formed once your payment is successfully processed

  • You will receive an order confirmation via email

  • All payments are encrypted and secure

  • We reserve the right to cancel orders due to errors or suspected fraud

6. Right of Withdrawal

  • You may cancel your order within 14 days of receiving it

  • Contact us via email to initiate the return

  • Items must be returned unused and in original packaging within 14 days of cancellation

  • Refunds are issued within 14 days of receiving the return

7. Returns & Refunds

  • Customers are responsible for return shipping unless the item is incorrect or faulty

  • Refunds will be issued to the original payment method

  • Used or damaged items cannot be refunded unless defective

8. Pricing

  • All prices are shown in USD

  • Prices are fixed during promotional periods

  • Elm & Echo reserves the right to correct pricing errors

  • International customers are responsible for any customs duties or local taxes

9. Product Quality & Warranty

  • All products are described accurately and checked for quality

  • Claims for faulty or damaged items must be made within 14 days of delivery

  • Warranty does not cover misuse, neglect, or unauthorized modifications

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout

  • Standard delivery is within 30 days unless otherwise stated

  • We’ll notify you of any delays

  • If a product is unavailable, we may offer a replacement or a refund

11. Payments

  • Full payment is required at checkout

  • We accept major debit/credit cards, PayPal, and secure payment gateways

  • Please report any billing issues immediately

12. Complaints & Support

  • Report any concerns within 7 days of receiving your order

  • We aim to respond within 14 business days

  • If the issue is valid, we’ll offer a repair, replacement, or refund

13. Dispute Resolution

We aim to resolve all disputes fairly. If unresolved, disputes may be referred to an independent mediator or resolution body.

14. Force Majeure

Elm & Echo is not liable for delays caused by uncontrollable events such as natural disasters, technical failures, or labor strikes.

15. Governing Law

These Terms are governed by U.S. law unless local consumer protection laws provide greater rights.

16. Changes to Terms

These Terms may be updated periodically. The most current version will always be available on our website.